Privacy Policy

This Privacy Policy explains how santrelivo.top Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.

Last updated: January 2026

Data Controller

santrelivo.top Ltd is the data controller for the personal information we collect. We are a company registered in Cyprus under registration number HE461328, with our registered office at Grivas Digenis Avenue 117, Nicosia, 1000, Cyprus.

Data We Collect

We collect various types of personal data to provide and improve our education marketing automation services. The data we collect includes information you provide directly to us, information we collect automatically when you use our services, and information we receive from third parties.

Information You Provide

  • Contact details (name, email address, phone number)
  • Professional information (job title, organisation, industry)
  • Account information and preferences
  • Communication records and correspondence
  • Feedback, survey responses, and support requests

Information We Collect Automatically

  • Website usage data and analytics
  • Device information and browser details
  • IP address and location data
  • Cookies and tracking technologies data
  • Performance and technical data

How We Use Your Information

We use your personal data for various purposes related to providing our education marketing automation services. How we use your information depends on the services you use and your preferences you have communicated to us.

Service Provision

  • Delivering our marketing automation tools and services
  • Managing your account and providing customer support
  • Processing transactions and managing billing
  • Communicating about your account and services

Business Operations

  • Improving and developing our services
  • Conducting research and analytics
  • Ensuring security and preventing fraud
  • Complying with legal obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Contract: To fulfil our contractual obligations to provide services
  • Legitimate Interest: To improve our services and conduct business operations
  • Consent: For marketing communications and certain cookies
  • Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

  • With service providers who assist in delivering our services
  • With professional advisers and auditors
  • To comply with legal obligations or protect our rights
  • In connection with business transfers or mergers
  • With your explicit consent

International Data Transfers

As we operate across the European Union, your personal data may be transferred to and processed in other EU countries. All transfers are conducted in accordance with GDPR requirements and appropriate safeguards.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this privacy policy. Data retention periods vary depending on the type of data and the purpose for which it was collected. We regularly review our retention practices to ensure compliance with applicable laws and our business needs.

Retention Periods

  • Account data: For the duration of your account plus 7 years
  • Marketing data: Until you withdraw consent or 3 years of inactivity
  • Analytics data: Aggregated data may be retained indefinitely
  • Legal compliance data: As required by applicable laws

Your Rights

Under the GDPR, you have several rights regarding your personal data:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data in certain circumstances
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have processed your personal data in violation of applicable laws. In Cyprus, the supervisory authority is the Office of the Commissioner for Personal Data Protection.